Frequently Asked Questions

Everything you need to know about Starface skincare, shipping, and more.

How do Hydro-Stars actually work?

Hydro-Stars are made of 100% hydrocolloid, a material that is clinically proven to absorb fluid and help soothe inflammation. They shield your spots from outside bacteria and prevent skin picking, which helps your skin heal faster.

Are Starface products safe for sensitive skin?

Yes! Our products are designed to be gentle and effective for all skin types. Our patches are vegan, cruelty-free, and formulated without harsh chemicals that cause irritation.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the United States. International shipping times vary by location, but generally arrive within 7-14 business days.

Can I wear Hydro-Stars over makeup?

For the best results, we recommend applying Hydro-Stars directly to clean, dry skin. However, you can certainly apply makeup over them once they are securely in place!

What is your return policy?

Due to the nature of our products, we cannot accept returns on opened or used items for hygiene reasons. If your order arrived damaged or you received the wrong item, please contact us within 30 days for a replacement.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.